Fundamentals of Queueing Theory

This is an introduction to the stochastic models inspired by the dynamics of resource sharing. Topics discussed include: early motivating communication systems (telephone and computer networks); modern applications (call centers, healthcare operations, and urban planning for smart cities); and key formulas (from Erlang blocking and delay to Little's law). We also review supporting stochastic theories like equilibrium Markov chains along with Markov, Poisson and renewal processes.